Our Favorite Customer Testimonials
Thank you for sending this invoice, but I also want to thank you for your excellent service. Everyone I spoke to was so kind and helpful. I’m sure you were all very busy during this cold weather, but you made sure that my daughter and her roommates got their heat working as soon as possible. I really appreciate that. I hope you will pass on this email to your manager/owner and let him or her know that I would definitely recommend your company for its fine service. Thanks again!
For anyone looking for a quality company to install or replace a new HVAC system, I highly recommend Byrum Heating & AC. I had a maintenance contract with a very well-known business for years and received very poor quality customer service. I was dissatisfied with the service, did not trust that company. They did very little and always tried to sell me things I did not need. I needed to replace my HVAC system in July 2015, so I asked trusted friends who was the best in the business and Byrum Heating & AC was recommended. I took the time to educate myself on the Trane system and researched Byrum Heating & AC as a company. I contacted Sandy Moon at Byrum and she sent Justin Carpenter to my home to evaluate my needs. Justin took the time to explain things in detail with my wife and I. He honestly went over options and recommendations. Justin was very professional, technically competent and very helpful in my selection not only of the system I purchased, but also in my decision to select Byrum Heating & Air to install it. From the first day, I was impressed with every member of the team that installed my system. Each one took the time to answer my questions and cared about true customer service. Justin made sure I had window air conditioner units while they were completing the work and stayed in contact to make sure I was satisfied with the work performed and the quality of the service. I was very impressed that every time I needed anything, all my calls were answered very quickly and I had a team member back to my home within 24 hours. I truly felt a family atmosphere with Byrum Heating & AC. They never tried to recommend or suggest anything I did not need; they gained my trust and respect. Justin continued to follow up after the sale and inspection to provide that rare quality customer experience. Eric Byrum also provided excellent technical support and is a true professional that knows the systems very well. Finally, I wanted to say how impressed I was with the fact Byrum Heating & AC is a Christian driven company with integrity that is very Veteran friendly. That was important to me and it was reflected with every Byrum employee I have come in contact with. Thank you for the quality products, technical support and for creating relationships with your customers. I made the right choice selecting Byrum Heating & AC.
Just a note to commend the professionalism of your employees that installed my air conditioning system. Chris Crawley and “H” were the most courteous and conscientious employees, working in less desirable conditions, that I have had the pleasure to know. Jason, your sales representative, was equally professional. From determining the needs of the system to be installed, to the follow-up, and acting on the unfortuante installation problem that followed. Please pass my heart felt thanks to these employees for a “job well done!
I am so thankful to the staff of Byrum Heating & AC for their expert service, installation, and genuine concern for their customer’s satisfaction. Jason, and Justin and his crew, went the extra mile to ensure that every step of installing the new system was done in a professional manner, and, that it was also the very best available unit to fit our specific hvac need. Please pass along my sincere gratitude to all involved for a job WELL DONE!
Great people and company. Told me to call them anytime, day or night. They would be here for me as a person and a client. Already called. Already came with minor problem. Great – Great- Great.
Whenever outstanding performance rears it’s oft-hidden head it is important to recognise & compliment the work.
My wife & I recently had our complete HVAC system replaced by Byrum… and as a former tin-knocker myself, to say this was a tremendous experience would be putting it too lightly. Marshall & Andy arrived on-time, fully prepared to accomplish the job, knew what they had to do & did it, despite the fact that I threw a duct-cleaning into the mix that they were not aware would happen.
Having been in the “People” business all my life, and understanding the nature of personalized service these Technicians represented you and your company to the highest possible level. We would not hesitate to call on your company again, and I will be looking forward to referring any business your way when the time arises. Congratulations and thanks
PS: Had it not been for Jason Burnette starting this process in a manner that foretold what would be to come, we would not be having this conversation.
I called for service during the hottest time this summer when my a/c unit froze up and needed some cleaning. Byrum Heating & A/C was very responsive to my needs and within two hours the unit was up and running perfectly.
I chose Byrum for many reasons. The main reason was Jason Burnette’s friendly and knowledgeable personality. Byrum (Jason) was the only company that offered a full matched replacement system with a name brand, American manufacturer. Even though I spend more money for this system, I feel it was the best buy. I was also impressed with the Byrum office staff; very friendly and knowledgeable. The old saying, “You get what you pay for,” certainly applies to Byrum Heating and Air.
First Rate Contractor
We were very pleased with the overall process. Byrum Heating & A/C, Inc. is a first class group.
Extremely pleased and satisfied with our experience. Thank you. Wouldn’t buy anything but a Trane.
I had been in the construction business for forty years and was “over-joyed” with every aspect of the customer service that Byrum provided. The installers were excellent and it was a pleasure for my wife and I, and also my dog to have them working in our home. Trey did the work-ups on both systems and he also did an excellent job. We are completely satisfied the way both systems are working.
Installers did an excellent job and Sales Rep Jason was very knowledgeable and instrumental in helping me make this transaction. My family stated that the Byrum team was very professional. We are very happy with the product.
I contacted several contractors before making our decision to purchase and did a lot of research regarding many systems. We had a fantastic experience and we love our new system.
The salesman we dealt with was Trey Jones. He was just wonderful. He was polite, answered all our questions – even came back to show me how to work the unit and told us if we needed him again to just call. He explained everything in detail.
I have never been more pleased with a company. Everything went smoothly. They did what they said they’d do. They were courteous, knowledgeable, and prompt. They called if they were running late and always gave me the information I needed.
All the employees of Byrum Heating and A/C handled this transaction in a very professional manner. My family could not believe how courteous and polite the Sales Representative and installers were. The product is working great and the Huntley family is satisfied.
We are very satisfied. Could not have had a better experience. Everyone in the company was outstanding. Thanks to all.
I couldn’t be happier with my new Trane and the contractor. They are a super group to work with.
We would highly recommend Trane and our contractor – Byrum. Both are great and we love our new heat pump. Just hope the warranty stands if we ever have problems! The $1,500 tax credit was a big plus. The guys at Byrum are great at their jobs.
During my lifetime I have dealt with many contractors, companies, and businessmen in various fields. I have never had from start to finish a company that had more competent personnel involved in satisfying my needs. Professional, courteous, and efficient are adjectives that come to my mind; that apply to every level of the organization. It was a pleasure doing business with Byrum Heating & A/C, Inc. from the Sales Representative to Mr. Byrum himself.
You should congratulate yourself on the employees you have working for you. I recently purchased a heat pump from your company, in fact it was just installed today. Everyone was very courteous and very professional.
Mr. Overcash was very thorough in his presentation. He was very willing to answer all my questions and did so in a way that even a blonde could understand:).
Lee and Arthuro worked consistently all day. They also maintained a very professional manner. I was very pleased with the care they took to keep from tracking in dirt and the way they cleaned up when the job was completed.
At this point I have nothing but good things to say about your company and the service that you provide. Thus far it has been an excellent experience form the first call in regard to an appraisal to the installation. Just goes to show that hometown beats those city boys every time. Please thank your employees.
Just a quick note to say Thank You for all your help with my heating system this winter. You guys were very nice to come out as quick as you did and also to call and check on things the next day. I will definitely recommend you to my family and friends. Thanks.
Thank you for being so prompt installing my new Trane. I am enclosing the final check. We appreciate the work to put the heat back this in cold weather. I appreciate Devin Baucom, he is a fine person and has been a big help to us for years. Thanks to Devin and all the workers. God bless each of you.
Along with my payment, I wanted to send you a brief word of “special thanks” for your recent work in my attic. I have to imagine that diagnosing and installing an attic ventilator is a little outside your normal service call. . . especially one that is as “high altitude” as mine was. However, your technicians did a great job, and I am extremely grateful not only for the work they did but also for the fact that you accepted the job in the first place.
If Marshville had more companies that approached their work with your kind of service-oriented mindset, I’ll bet people would be falling over themselves to become a part of this community.
We had a great experience with Byrum. They always answered all of our questions and were honest and respectful. They were able to get us back into a cool house as soon as possible. We love our new Trane system. It is amazing how quiet it is. The unit is outside our daughter’s window and it does not bother her at all.